Question 1

Where is data hosted?

Accepted Answer

Data is hosted in Europe with our infrastructure provider. Traffic is encrypted in transit and access is isolated per organisation.

Question 2

Who can see talent profiles?

Accepted Answer

Public profiles are anonymised. Contact details only appear once the talent accepts a contact request.

Question 3

Is TalentAI GDPR compliant?

Accepted Answer

The platform applies GDPR principles: minimisation, purpose limitation, access, rectification and deletion rights. Our privacy policy details the processing.

Question 4

How do I delete my data?

Accepted Answer

Talents and companies can request account and data deletion from their space or by email. Deletion is permanent.

Question 5

Does the AI decide for me?

Accepted Answer

No. AI helps write, summarise and prepare. Profile recommendations rely on explainable deterministic logic and the decision stays human.

Question 6

Is my data used to train models?

Accepted Answer

No. Your content is not used to train AI models.

Question 7

What is the difference between Free, Pro and Team?

Accepted Answer

Free lets you search, publish roles and send a limited number of contact requests per month. Pro removes that limit and unlocks copilots and the pipeline. Team adds several recruiters in one organisation.

Question 8

Can I change plan later?

Accepted Answer

Yes, from your subscription space. Changes apply immediately and billing is prorated by our payment provider.

Question 9

How do I add a recruiter?

Accepted Answer

With TalentAI Team you invite colleagues by email from the Team space. Each member has their own account and role.

Question 10

Are roles shared?

Accepted Answer

Yes. In a Team organisation, roles, shortlists and applications are visible to authorised members.

Question 11

Which payment methods do you accept?

Accepted Answer

Card payments are handled by our payment provider. We never store card data.

Question 12

Do we get invoices?

Accepted Answer

Yes. Invoices are available in your subscription space as soon as a payment is made.

Question 13

Can I cancel anytime?

Accepted Answer

Yes, with no commitment. Cancel in one click and keep access until the end of the paid period.

Question 14

What happens to my data after cancellation?

Accepted Answer

Your account returns to the free plan. Your roles and messages remain accessible within free-plan limits.

Question 15

What support is included?

Accepted Answer

Email support is included on every plan. We reply on business days.

Question 16

Do you help with onboarding?

Accepted Answer

Yes, a hands-on session can be arranged on request when getting started.

Everything to know before deciding

Everything to know before deciding

Security

AI

Subscriptions

Team

Payments

Cancellation

Support

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